I changed phones. How do I move my game?
On your old phone, open Menu → Save backup and copy the code. On your new phone, open the game, tap “Have a backup code? Load from backup” on the title screen and paste the code. Your gems move with the save.
A pack I bought isn’t showing
For the supporter pack and the ad-free pack, tap Menu → Supporter pack → Restore purchase. You need to be signed in with the store account you bought it with. If you bought gems and they didn’t arrive, write to us with the purchase date and the pack.
I watched an ad but didn’t get the reward
The reward is given when the ad is watched to the end; if you close it early, there is no reward. With a weak connection the ad may not open. Some rewarded ads have a daily limit that resets the next day.
How do I turn ads off?
Rewarded ads only open when you choose to watch them. The ads that appear on their own now and then are turned off by the ad-free pack or the supporter pack (a one-time purchase, no monthly payment).
How do I delete my data?
Menu → Reset game deletes the single-player game. If you created an account, use Menu → My account → Delete my account. Details are in the privacy policy.